Frequently Asked Questions

Everything you need to know about your T.M.Lewin order.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items. Simply use our online returns portal to generate a prepaid label for a hassle-free exchange or refund.

How do I determine my correct shirt size?

We provide a comprehensive size guide on every product page. You can choose from our four distinct fits: Super Slim, Fitted, Slim, and Regular, with specific measurements for collar, sleeve length, and chest.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

Can I track my order once it has been placed?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

Do you provide a shirt alterations service?

We offer a sleeve shortening service on many of our formal shirts for a small additional fee. Please select the 'Alterations' option on the product page before adding the item to your bag.